We have taken the plunge and launched new social channels for our Primus Saver brand. You can now like & message Primus Saver on Facebook or follow and tweet us on Twitter.
Social platforms are becoming more and more important for consumers, we hope that our Facebook and Twitter pages will benefit our customers making it easier to drop us question, find out more about us, or have a rant, whatever it is we will try our best to help out.
We also hope to be able to provide some useful information about the services, the call-wait time on the phones, billing dates, features, and any tips for using ‘My Account’.
As a utility provider we are mainly talked about when it doesn't work as expected, so there will be negativity, which we will deal with as best we can. The value will come as we learn about ourselves, and through the insights we gain, will improve the services we offer.
The fact that all the giant telcos are in the same boat with regards to the new social environments is a great leveler for smaller companies like ours. As long as we continue to improve with the help of social media and other applications and innovations we should be in good shape for our customers.
Nigel Eastwood, CEO